Shipping & Delivery

1. Shipping charges & free-shipping threshold

  • We ship free of charge on orders of ₹ 1,199 or more (cart subtotal after discounts).

  • For baskets below this amount, a nominal shipping fee applies:

    • ₹ 59 anywhere in Tamil Nadu

    • ₹ 99 to the rest of India (final rate shown at checkout).

  • Note: During our Festive Sale and select flash promotions, the free-shipping offer is suspended and normal rates apply.

2. Order processing & dispatch

Every order is packed and handed to the carrier within 1–3 working days of payment confirmation. 

3. Carriers & tracking

  • We ship via a trusted private courier, selecting the quickest option for your PIN code.

  • A tracking ID is emailed to your registered address the moment the parcel leaves our warehouse.

4. Estimated delivery times (India)

  • Metro/Tier-1 cities: 3–5 working days after dispatch.
  • Rest of India: 5–7 working days after dispatch.
  • Special Zone (N-E, J&K, islands): up to 10 working days.
  • Adverse weather, local restrictions, or courier backlogs can cause a short delay; we’ll keep you posted if that happens.

5. Duplicate-payment safeguard

  • If your card or UPI is charged twice, email us at info@brainchapters.com with the payment screenshots.

  • We verify and reply within 1–2 working days; any excess amount is refunded to the original payment source within 7–10 working days.

6. Order status & general queries

  • Need an update? Write to info@brainchapters.com—include your order number and any relevant details for the fastest assistance.

  • Support hours: Mon–Sat, 10 AM–8 PM IST (responses within 1 -2 business days).